Delivery and handling
1. ORDER PROCEEDING TIME
Your order will be shipped within 24-48 hours after receiving the payment. Sometimes it happens though that for any reason we have to get the item from the supplier and then, the proceeding time can take up to 6 business days or as agreed. We will contact you when we know that the proceeding time could be prolonged.
Please remember, that orders which are not paid within 4 working days will be automatically cancelled unleswe agree upon the deadline change.
2. SHIPMENT METHODS AND TIMES
The Behemoth Webstore shop delivers the orders with DHL courier service in the EU. This ensures that you will get the detailed tracking info all the time and you will exactly know what happens with your package.
The shipping method is selected as one of the stages of placing an order.
The shipping time varies and depends on your country of residence. You can see the estimated delivery time during the process of making the order. Please keep in mind that the delivery times on our pages are just estimations, not guaranteed delivery times.
3. SHIPMENT COSTS
The shipping cost in our store are dependent on the items weigh, destination country and shipping method. Therefore you will get the shipment price at the checkout.
4. PROBLEMS WITH DELIVERY
In case you don't get the order within the estimated timeframe, please contact us at firstname.lastname@example.org and we will track down the problem and help you. In case the package is missing (which happens very rarely) we will either resend the order or send you a full refund - according to your decision.